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Q: Is OEM available?
A: Yes, OEM and customization are available. Graved logo marker,Laser logo marker,, customized packing. Printed Inner box, Carton box.
Q: Are samples available?
A: Yes, you can ask some samples for testing after confirming our prices, but please pay the sample and freight fee, the sample fee will be returned to you after you making official order.
Q: What is your payment terms?
A: T/T,L/C,D/A,D/P,Paypal,Western Union,for different circumstances.
Q: What's your delivery way?
A: Express delivery, air shipping, sea shipping are available for your request.
Q: What's your delivery time?
A: Usual delivery time is 5-10days after receiving the advance payment;
For the customized product, 15-30 days after receiving the advance payment.
Q1. How is your quality?
A1. We have a very seriously control system (ERP system). We guarantee the high performance of our products.
Q2. Do you have different quality for different kind of material?
A2. Yes, according to the different steel types, we have different quality grades respectively.
Q3.What is the Warranty for your products?
A3. For one year from shipment, If any problem for our goods, we will make prompt response, and take the shipping cost and send replacement.
Return Policy: As this is an overseas delivery, we do not accept returns due to a simple change of mind. However, new, unopened products can be returned within 30 days of delivery for a full refund. If you receive an incorrect or defective item, we will cover the cost of return shipping. Refunds are usually processed within 4 weeks of receiving the returned item.
To return an item, please log in to your account, go to "My Account," click on "Complete Orders," and select the item you wish to return. Once we receive and process the returned item, we will inform you of your refund via email.
While some products may have shipping restrictions, we can ship to most addresses worldwide. We will provide estimated shipping and delivery dates based on product availability at the time of your order and the shipping options you select. Estimated delivery dates may be displayed on the Shipping Quote page.
Shipping charges are calculated based on the higher cost between weight and CBM, and all weights are rounded up to the next full weight according to the policy of the shipping company we use. The weight of all items can be found on the product details page.